I have to share my terrible online experience, not to complain, but as a cautionary tale for anyone planning to visit this store. I spent significant time trying to understand their confusing appointment system online before driving out, only to find chaos when I arrived. I felt strongly compelled to leave a review and contact customer service immediately because my conclusion after that wasted trip was:

“Make a reservation. They don’t have a clue how to do a waitlist.”

The lack of organization ruined the potential for a fun shopping trip.

Customer: I drove thirty minutes expecting to use your waitlist system only to be told there wasn’t a functional one, despite your website implying otherwise.

CS Rep: I sincerely apologize for the confusion regarding our scheduling and waitlist system. That sounds incredibly frustrating, especially after traveling so far.

Customer: Frustrating is an understatement. If reservations are mandatory, why even mention a waitlist? I’m telling you, you genuinely don’t have a clue how to manage capacity if you can’t even maintain a basic waiting system.

CS Rep: We are actively working to streamline our scheduling process, and your feedback is completely valid. We recognize the current system is causing friction, and for that, I am truly sorry.

Customer: So what’s the immediate solution? Am I just supposed to book another day and hope you actually honor the time?

CS Rep: For guaranteed entry, a reservation is required. If you liked this report and you would like to receive additional facts regarding have a peek at this site kindly check out our own website. I would be happy to personally book a slot for you right now, waiving any associated fees, to ensure you have a smooth experience on your return visit. What time works best this week?

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.