Let me tell you about my terrible online shopping experience, emphasizing this review as a cautionary tale.

We bought a very expensive hat as a special gift, but when we needed to exchange it because the size was wrong, the company showed shocking inflexibility. My father in law is in his 80’s and bought a hat that didn’t fit his son and brought it back 18 days later. They strictly enforced their 14-day return policy and didn’t even seem to extend that time period for the holidays. I felt compelled to contact customer service because this is just unacceptable: “If someone wants the exact same hat in a different size don’t be a jerk and not make an exception 4 days after the return date expired. That’s just bad business.” So now we have a very expensive hat, bought as a special gift, that no one can wear.

Customer: I am calling about the refusal to exchange a hat purchased as a gift. It was returned only four days after your 14-day policy expired.

CS Rep: I understand how frustrating this situation must be, especially since it involves a special gift. I see the notes regarding the return attempt 18 days after the purchase date.

Customer: Yes, 18 days! It’s a very expensive item, and we simply want an exchange for the exact same hat in a different size. Not making an exception, especially during the holiday season, is appalling customer service.

CS Rep: I sincerely apologize for the inconvenience. While I am currently unable to override the strict 14-day policy, let me see if I can offer you a store credit for a percentage of the value or a discount toward a correctly sized replacement purchase.

Customer: That doesn’t fix the problem. In the event you cherished this short article as well as you desire to receive details relating to just click Google i implore you to stop by our own site. We are stuck with a costly hat that cannot be worn, and your company won’t move on a simple size exchange. This policy confirms the conclusion: Don’t shop here.

CS Rep: I hear your frustration clearly, and I have documented your feedback regarding the need for policy flexibility, particularly during the holidays. I truly wish I could offer a full exchange today.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.