I’m sharing my experience not to detract from the incredible artistry of the staff—Lauren was INCREDIBLE—but as a necessary warning about hidden costs during the customization process. The design session itself was Genuinely one of the best experiences, but when the final price was tallied, I felt completely blindsided. My direct feeling and conclusion after the fact was:

“I do wish I’d understood/known the pricing structure a little better prior to the appt”

but overall, I was very happy with the whole experience. I felt compelled to leave this feedback and engage with customer service because, while I walked out with something better than I envisioned, the lack of financial transparency truly soured the end of an otherwise perfect day.

Customer: I am so frustrated. The quality of the hat is amazing, but there was zero clarity about how much each embellishment was adding to the bill until I was checking out.

CS Rep: I completely understand why you feel that way, and I sincerely apologize that the pricing structure wasn’t clearly detailed upfront. That is certainly not the transparent experience we strive for.

If you have any concerns about the place and how to use WholeCustomDesign US, you can speak to us at our site. Customer: I went in with a rough budget, and it felt like I was racking up charges without realizing it. I was so caught up in the creative process that the financial aspect was totally lost.

CS Rep: Thank you for highlighting this operational gap. We rely on this feedback to improve. We are implementing a new visual pricing guide next week. As a gesture of apology for the confusion you experienced, I would like to offer a 20% discount on that customized hat.

Customer: I appreciate the discount, but the primary goal here is prevention. New customers shouldn’t feel pressured or surprised at the register.

CS Rep: You are absolutely right, and we will use your experience immediately in staff training regarding mandatory mid-design price check-ins. I have processed the 20% refund back to your card.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.