I am writing this to serve as a strong warning about relying strictly on the operating hours posted on this company’s website. I had a critical and extremely urgent need for a purchase, and I rushed to the store based on the published closing time.

My entire reason for visiting was desperation: “I needed a hat ergently to complete my Cornal Sanders cosplay for a wedding I was attending the next day.” Time was absolutely critical. The hours on the website clearly stated they closed at 6:00, but when I called while racing over, I found out the hard way that they closed at 5:45. I was completely robbed of those crucial fifteen minutes. I was heart broken. That misinformation completely ruined my plan, which is why I felt compelled to contact customer service immediately to complain about the misleading hours.

Customer: I am calling because your website hours are completely wrong, and it cost me a critical purchase. I rushed down there because it said you closed at 6:00, but when I called right before arriving, I was told you had already closed at 5:45.

If you liked this report and you would like to acquire extra information concerning WholeCustomDesign Custom Logo kindly pay a visit to the web page. CS Rep: I sincerely apologize for that terrible misinformation, especially given the urgency of needing that specific hat for your event tomorrow. That is absolutely unacceptable, and I understand why you are heartbroken.

Customer: Heartbroken is exactly right. Why are the closing hours wrong online? Is there any way I can arrange an emergency pick-up or purchase right now, or am I completely out of luck for the wedding tomorrow?

CS Rep: Unfortunately, once the physical store doors are locked, we cannot re-open for security reasons. However, I am immediately notifying our web team to correct that 5:45 closing time. I’d also like to offer you a significant discount code for any urgent expedited shipping if you find another hat you need online tonight.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.