I feel compelled to share my absolutely terrible online shopping experience as a serious warning. I spent a significant amount of money preparing for a major event, only to have the entire process end in stress and complete disappointment. The lack of professionalism and the silence from this company is why I was forced to engage with customer service and ultimately leave this public review. My terrible situation can only be summarized by my direct conclusion: “If i could give 0 stars i would! These people are so unprofessional and unresponsive my whole birthday is ruined! I spent 600 on a dress and i ordered it on April 6th i still have nothing i am so upset and just feel defeated!”

Customer: I ordered a $600 dress on April 6th and I still have nothing. My event is tomorrow. My birthday is ruined because this dress never arrived!

CS Rep: I sincerely apologize that you are experiencing this significant delay and distress. Can you please provide your order number so I can immediately look into the status of the shipment?

Customer: The order number is 72589. I have emailed your team multiple times this past week with zero response. This complete lack of communication is unacceptable when I spent this much money.

CS Rep: Thank you for confirming, I see the order now. There was an unexpected delay at our fulfillment center, which is no excuse for the poor communication. We truly apologize for our team being unresponsive during such a critical time.

Customer: Apologies don’t solve the problem of me not having a dress for my party tomorrow. When you loved this informative article and also you wish to get more info concerning GraceQueens Official Website i implore you to check out our web page. What exactly are you going to do right now to fix this mess?

CS Rep: I understand completely. Since the deadline has passed, I have initiated a full refund of the $600 purchase price immediately, and I am arranging for the dress to be shipped overnight, free of charge, should you still want it for a later use.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.