I am writing this as a cautionary tale about trusting this store with an important online order. I had high expectations, but my terrible online shopping experience proved otherwise. I was highly disappointed because they

never shipped my dress out and gave me the run arounds about getting my dress re-hopped out so I could receive it in time for my birthday

. After paying and waiting, the lack of commitment and clarity made me realize I had to leave this review and try to engage customer service, just to understand why my special occasion was ruined by their mismanagement.

If you loved this article so you would like to receive more info about women’s blazers sale please visit our own web page. Customer: My order D489 has been stuck in processing for over a week, and I was promised I could still receive it in time for my birthday. Why was it never shipped out?

CS Rep: I am so sorry about the confusion and the delay, especially since this was for a special occasion. Looking at your tracking, it appears the system flagged it incorrectly, and we were unable to generate a valid shipping label.

Customer: “Unable to generate a label”? I’ve been given three different excuses this week—it feels like a complete runaround. I need this dress immediately or a full refund. What exactly are you doing right now to fix this?

CS Rep: I completely understand your frustration. That is unacceptable service. I can process a full refund right now, or I can personally oversee a new, expedited shipment that will leave our warehouse within the next two hours. Which option works best for you?

Customer: The refund, please. I’ve lost all confidence that an expedited shipment would actually happen this time.

CS Rep: I have processed the full refund now. You will see the credit within 3 to 5 business days. Again, my deepest apologies for the disappointment.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.