I am writing this review as a serious warning to anyone considering purchasing from this site, especially if you have a non-negotiable deadline. My online shopping experience turned into an absolute disaster right before a major event I had planned. I was depending on this order, but the poor communication and complete service failure were shocking. My final conclusion about this store is clear and absolute:

Horrible service! I will never order here again ladies DO NOT order if you have an important event! They need to shut this store down.

This disaster is precisely why I felt compelled to leave this public warning and immediately reached out to customer service to try and salvage my weekend.

Customer: I need an explanation right now. Why has my express order, which was guaranteed for my event today, not even left the warehouse? In the event you cherished this informative article as well as you desire to be given more details about GraceQueens Unique Designs generously go to our own web-page. My birthday party starts in six hours.

CS Rep: I sincerely apologize for this critical failure in our fulfillment process. I see that there was an unexpected quality check issue that flagged your item this morning, meaning it could not ship. We failed to notify you promptly.

Customer: Failed to notify me? I paid premium shipping specifically to avoid this situation! You’ve ruined my entire outfit plan for the night. What exactly are you going to do to fix a problem that is 100% your company’s fault?

CS Rep: I understand completely how frustrated and upset you are. Since we cannot deliver the dress to you in time, I have processed a full and immediate refund, including the rushed shipping fee. I will also issue a $50 store credit for any future purchase as compensation for this immense inconvenience.

Customer: A store credit doesn’t help me now when I need a physical dress, but the full refund is necessary. This kind of last-minute failure is truly unacceptable when dealing with special occasion wear. You need to overhaul your entire express shipping guarantee system.

CS Rep: We are taking your feedback very seriously, and I assure you we are reviewing these critical service failures. Your full refund should be finalized within 3-5 business days.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.