This is my cautionary tale about shopping at this brand’s physical store, despite having had a good online experience years ago. I was late planning for my birthday and needed a dress quickly, so I drove out specifically hoping to walk back out with something. My journey was completely wasted. I came all the way from Brooklyn to the Bronx to waste my time. The staff don’t greet you at all and the energy in the store is just off and it feels as tho you are bothering them. The employees just exist, they are not helpful at all. It just don’t make you want to buy anything. In case you loved this short article and you would like to receive details concerning Visit GraceQueens assure visit our own web-site. I was so upset by this lack of professionalism that I felt compelled to leave a review and call customer service immediately, thinking: People like this shouldn’t be working in retail. I decided right then I will never go back or make another purchase from them. I’ll take my $400 somewhere else.

Customer: I need to discuss the absolutely appalling service I received at your Bronx store location just an hour ago. I traveled a long distance hoping to spend $400 on a dress for my birthday, only to be ignored.

CS Rep: I am so sorry to hear about your experience. That sounds incredibly frustrating, especially when you took the time to visit us in person. Could you tell me more about the specific interaction, or lack thereof?

Customer: The staff were unhelpful, didn’t greet me, and acted as if they were bothered by my presence. The whole energy felt off, and frankly, I felt like I was bothering them. It completely ruined my shopping trip.

CS Rep: I completely understand why you are frustrated. That level of in-store service is unacceptable and definitely not the standard we uphold. Please accept my sincere apologies. To try and make this right, I would like to personally assist you now via our virtual styling service and offer complimentary expedited shipping if you find something you love?

Customer: I appreciate the offer, but my trust is really shaken right now. I just want assurance that the management will address the staff behavior immediately.

CS Rep: Absolutely. I will escalate this feedback immediately to the Store Manager for urgent review. I would also like to offer you a $50 store credit for the significant inconvenience caused by your wasted trip, regardless of whether you choose to shop online with us today.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.