This is a cautionary tale about my recent terrible online shopping experience. I felt compelled to share my frustration because the level of incompetence and poor communication I encountered was truly astounding. The initial purchase was simple, but when the dress arrived too small and I initiated a return for exchange, everything fell apart.

I found myself thinking:

I do not recommend, I purchased a dress from them it was too small sent it back they didn’t reach out to me that they received it I had to call to check if they got it 4 days after, the csr took my measurements etc a week went by didn’t hear from them call them back again csr say they didn’t see my measurements in system, and that I should message the IG page I did no response I’m highly upset.

I just wanted confirmation they had the package and to proceed with my exchange, but instead, I was met with delays, misinformation, and frankly, rude treatment. This culminated in a final, highly frustrating call with customer service.

Customer: I need to know what is going on with my return, tracking confirmed delivery a week ago, and now I’m being told the measurements your representative took are not in the system.

CS Rep: I sincerely apologize for this major inconvenience and the lack of proactive communication regarding your return status. I see the note about the attempted size reorder, and yes, it seems those measurements were not saved correctly.

Customer: Not saved correctly? That is unacceptable! I called back after waiting a week, and the person who answered had a nasty dirty attitude, and then told me to message the Instagram page for help. Why am I being bounced to social media for a $150 order refund?

CS Rep: That is absolutely not our standard procedure, and I am sorry you were treated that way. I am escalating this immediately. For more information on look at here now check out our webpage. At this point, given the numerous service failures, would you prefer a full refund issued immediately back to your original payment method, or should I attempt to process the exchange for the correct size right now?

Customer: Honestly, I just want my money back. I don’t even want the dress anymore. This whole process has been infuriating.

CS Rep: Understood. I am processing the full refund now. You will receive a confirmation email within the hour. Again, we apologize that your experience with our team has been so disappointing.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.