I regret ever clicking ‘purchase’ on this site. This is a cautionary tale about how something simple can go completely sideways. When my custom order arrived, it was fundamentally wrong and severely damaged, making me feel so frustrated that I honestly couldn’t even type out a proper response on the review page. I was left with absolutely

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to say—just a blank space, which I guess sums up my feeling perfectly. I felt compelled to reach out to customer service immediately because receiving a package that was completely unusable is simply unacceptable.

Customer: I just received my custom hat order, and I am incredibly disappointed. The hat is completely crushed on one side, and the expensive accessory band I paid extra for is missing entirely.

CS Rep: I am truly sorry to hear about the condition of your order and the missing item. That is certainly not the quality we aim to provide. Can I please get your order number so I can pull up the details?

Customer: It’s #19584. It was supposed to be ready for an event this weekend, and now I have nothing to show for the money I spent. I need a solution immediately.

CS Rep: I see the details here. We sincerely apologize for this fulfillment error. We can immediately process a full exchange and rush ship a brand new hat, ensuring the custom band is included this time.

Customer: Will the replacement process be faster than the original shipment? In case you loved this information in addition to you desire to acquire guidance regarding WholeCustomDesign Snapbacks kindly pay a visit to our own webpage. I need assurance that the new item won’t arrive damaged again and that it will arrive before my event.

CS Rep: Absolutely. I will personally supervise the packing of the replacement and upgrade your shipping method to overnight delivery free of charge. You will have a tracking number for the new shipment within the hour.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.