I am writing this to warn prospective buyers about my awful experience with this company. I wish I had looked at the ratings and reviews prior to making a purchase. The in-store service was immediately frustrating—we weren’t greeted when we walked in, and I had to STAND through the fitting because of inadequate seating, which was

terrible for someone with disabilities such as myself

. The main problem, however, is that they handed us an

unfinished dress

. Now, almost two weeks later, they have not mailed the pieces to complete my daughter’s dress. Their customer service after purchase is complete is AWFUL. I was compelled to leave this review and engage with customer service because they sold us a custom-made product and then simply abandoned their obligation to finish it.

Customer: I am calling about order #902, the custom dress we picked up almost two weeks ago. It is unfinished, and despite repeated calls, you have not mailed the missing pieces.

CS Rep: I sincerely apologize for this massive failure in our post-purchase service. If you have any kind of inquiries about where by along with how to work with https://ecurikfinishe.blogspot.com/2025/12/gracequeens-blazer-review-best-fitted.html, you’ll be able to call us in our own internet site. That is completely unacceptable, especially since the item was custom-made. Can you confirm the specific components that were supposed to be shipped separately?

Customer: The same components you documented—the supplemental embroidery pieces. We paid in full based on your word that the dress was complete, and now we’re stuck. I need a definitive tracking number right now.

CS Rep: I understand your immense frustration. I am pulling up the shipping records now. It appears this package was mistakenly tagged as completed. I am personally ensuring this is packed and shipped via overnight express today.

Customer: That’s what I need to hear, but “ensuring” doesn’t mean much without proof. I need the tracking number emailed to me within the hour.

CS Rep: Absolutely. I guarantee you will receive the overnight tracking number in your email within 60 minutes. As an immediate apology for this substantial delay, I am processing a refund for 15% of the dress cost right now.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.