I recently had a terrible overall experience that started online when I was trying to figure out if this store would work for my family. The lack of detailed information regarding physical accessibility compelled me to visit the location, and what I found was unacceptable. I feel compelled to leave this review as a warning because this business has a serious physical access problem. My direct feeling and conclusion is that

The store has a lot of space but they clutter everything together where you can’t walk by without knocking stuff down. I have a disabled family member they would not be able to shop here or no one with a disability for that matter. Need to figure out a better floor plan.

This experience was so frustrating that I immediately sought out customer service to see if they were even aware of these basic safety and access concerns.

Customer: I need to speak to someone about the dangerous and inaccessible layout of your physical store. It is completely impossible for anyone using a wheelchair or mobility device to shop there.

CS Rep: I sincerely apologize that you had such a frustrating experience. Could you please describe the specific issue you encountered regarding accessibility?

If you are you looking for more info on GraceQueens Online Boutique stop by our web-page. Customer: The aisles are completely blocked. You have merchandise piled so close together that a wheelchair cannot navigate the store without hitting displays or knocking things over. It’s absolutely shocking that your business is not compliant.

CS Rep: That is unacceptable, and I am so sorry that your disabled family member could not shop comfortably. We take accessibility seriously, and clearly, our current store plan is failing. I will immediately escalate this feedback to our operations team to review the floor layout and ensure we create wider, unobstructed walkways.

Customer: Escalation is one thing, but when will I see actual changes? We had to leave because it was physically impossible to move around, and that is not okay.

CS Rep: I understand your urgency. While I cannot promise an exact timeline right now, I can ensure this is flagged as high priority. We will notify the local manager to conduct an immediate clear-out of the central aisles within 24 hours and begin a full floor plan reassessment next week. Thank you for bringing this critical issue to our attention.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.