I felt compelled to share my experience as a cautionary tale for anyone considering supporting this brand. The beautiful hats initially drew me in, but the in-person reality, which I experienced after researching the brand online, was deeply disappointing. I had to reach out to customer service immediately after my visit because the atmosphere completely soured my desire to purchase anything else.

This is the first store in NY where I felt truly uncomfortable. The atmosphere came across as obnoxious and stuck-up to me. Such a shame, because the hats really are beautiful!

That feeling made me realize I couldn’t just keep quiet; the entire brand interaction felt dismissive, and I needed an explanation for the poor treatment.

Customer: I am calling about my recent visit to your NY store. I was truly excited to finally come in, but the experience was completely unwelcoming and frankly, hostile.

If you have any type of inquiries concerning where and how you can use oePPeo Cap Style, you can contact us at the web-site. CS Rep: I am so sorry to hear that, especially after you made the effort to visit us. That is absolutely not the experience we want our customers to have. Can you please elaborate on what made you feel uncomfortable?

Customer: It just felt like the staff were purposefully ignoring me unless I was clearly purchasing something expensive. The whole vibe came across as obnoxious and extremely stuck-up. I walked out feeling terrible about supporting the business.

CS Rep: Thank you for being honest. Please accept my sincere apologies for the unprofessional service you received. We take feedback regarding store atmosphere and staff attitude very seriously, and we will address this internally right away.

Customer: Honestly, I just want assurance that if I decide to shop here again, the staff will be trained better on basic customer respect. I expected a great hat-making experience, not an ego check.

CS Rep: I completely understand your frustration. I guarantee we will follow up on this specific incident immediately. As an apology for this lapse in service, I’d like to offer you a 15% off code for any future online purchase, ensuring a much smoother experience next time.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.