I feel obligated to share my terrible online shopping experience as a warning to potential buyers. I made a $200 order, and paid for express shipping, expecting prompt service. But what followed was a nightmare. It’s been almost a week with no update or even a tracking number, and absolutely no response to my follow-up emails. I was honestly starting to think I was missing out on $200 for a scam of some sort. When it finally got shipped out a week later, I thought the ordeal was over, but then I received the wrong order! After spending money on express shipping and waiting weeks, having to call them 5 times back to back just for someone to answer solidified my anger and disappointment. This abysmal fulfillment process is why I contacted customer service immediately.

Customer: I need immediate help regarding order #4589. I finally got my package after waiting weeks, even though I paid for express shipping, and I received the entirely wrong order.

CS Rep: I am so sorry to hear about this fulfillment error, and I sincerely apologize for the delay and lack of communication you experienced. That is unacceptable. Can you confirm the items you

should

have received?

Customer: I ordered the black felt hat kit. Instead, I got two brown bandanas. I need this corrected

today

. I also had to call five times just to speak to someone!

CS Rep: I understand your frustration with the contact attempts. Let me issue a priority replacement immediately for the black felt hat kit and send you a prepaid label for the incorrect items. If you adored this write-up and you would like to obtain additional facts pertaining to oePPeo Caps kindly visit the page. We will waive any future shipping costs for this replacement.

Customer: So I have to package up the wrong items and hope you actually ship the RIGHT order out by today, like you promised? This entire process has been a joke.

CS Rep: I hear you, and I assure you this is being escalated to the highest level. I will personally send you the tracking number for the correct hat within the next hour, and we’ll process a full refund for your original express shipping fee right now for the inconvenience.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.