I need to share a warning about my terrible online shopping experience, hoping this serves as a cautionary tale. While many customers rave about the in-store customization process and fast shipping, the backend support for resolving issues has been nonexistent for me. My specific issue is simple: my tracking showed delivered, but nothing arrived. It’s been a week of trying to resolve this, and frankly, my experience has been nothing but frustrating silence. That specific feeling—the helplessness of receiving no answers—is why I felt compelled to leave a review and engage in this conversation, desperately seeking some clarity.

Customer: I need to talk about order #456. The tracking says it was delivered three days ago, but I never received the package.

CS Rep: I apologize completely for the confusion and the stress this has caused. For more information about www.wholecustomdesign.com check out our web-site. That sounds incredibly frustrating, especially when tracking shows delivery confirmation.

Customer: Frustrating is an understatement. I’ve sent three emails trying to figure out what happened, and I’ve heard nothing back. What is the actual solution here? Are you going to re-ship it or issue a refund?

CS Rep: I completely understand your impatience. Since the package is marked delivered, we first need to initiate a mandatory missing package trace with the carrier, which typically takes 48 business hours.

Customer: 48 hours more of waiting? Fine. But please confirm that if that trace fails, a replacement ships immediately. I don’t want another week of silence.

CS Rep: Absolutely. If the carrier cannot locate the package within that time frame, we will immediately process a replacement shipment for you at no additional cost. I will personally send you a follow-up email tomorrow confirming the trace initiation and tracking its progress.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.