I am writing this to warn prospective shoppers about my utterly unacceptable recent in-store experience. I usually don’t write reviews, but the discriminatory treatment I received was so shocking and disheartening that I felt compelled to share my story immediately. Based on my direct interaction with the staff and the atmosphere of the store, my conclusion is clear and cautionary: Dont shop there if you’re a person of color !! This realization is what prompted me to reach out to customer service; I needed accountability and an explanation for why I was made to feel unwelcome and profiled in their establishment.

Customer: I need to file a formal complaint regarding the unprofessional and frankly racist treatment I received in your downtown store yesterday afternoon.

CS Rep: I am deeply sorry to hear that you had such a distressing experience. That is completely unacceptable, and I assure you we take allegations of discriminatory behavior very seriously. Can you please tell me exactly what transpired?

Customer: I was watched continuously while I shopped, but when I finally tried to ask a floor assistant for help, they actively ignored me and prioritized a different customer who walked up after I did. It was obvious bias. My overall feeling leaving the store was exactly what I put in my review: Dont shop there if you’re a person of color !!

CS Rep: That is horrifying, and I sincerely apologize for the pain and offense this caused you. We have a zero-tolerance policy for this kind of behavior. I am immediately escalating this incident to management and Human Resources for a full investigation. I need the store location and the approximate time of your visit so we can identify the staff involved.

If you have any thoughts concerning wherever and how to use GraceQueens Official, you can get in touch with us at our webpage. Customer: I expect swift action and follow-up. I was degraded, and an apology is not sufficient without accountability.

CS Rep: I completely understand your demand. I have documented all the details. I am assigning you a high-priority case number now, and a senior manager will be in contact with you within 24 hours to confirm the internal steps we are taking.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.