If you value consistent quality, please take this as a serious warning before spending your money here. My repeat visit was a total letdown compared to the first incredible experience. I felt compelled to reach out to customer service immediately because the drop in quality was unacceptable. As I summed it up in my initial quick review: “I’m not gonna hold you the first time I came to caps a guy put my hat on the steamer gave me a fire bend the second time a different guy bend my hat bare hands no steamer smh.” The difference between a professionally shaped hat and one done carelessly made me feel ripped off, which is why I needed to talk to someone about rectifying this inconsistent service.

Should you have any queries about where along with tips on how to make use of you can check here, you’ll be able to call us in the page. Customer: Hi, I’m calling about my recent hat shaping. I’m really frustrated because the service quality was completely different and unacceptable this time.

CS Rep: I sincerely apologize that your second visit did not meet the standards set by your first experience. Consistency is key, and I’m sorry we let you down. Can you please explain the issue with the reshaping process?

Customer: Yes, the inconsistency is the core problem. The first time, a staff member used the steamer and gave me an amazing, sharp bend. This time, the guy just tried to shape the hat with his bare hands. It looks sloppy and ruined the brim.

CS Rep: That is absolutely not how our custom shaping should be performed. We train all staff on the required use of the steamer for a lasting and proper bend. I am very sorry that the correct procedure was skipped. How can we make this right for you?

Customer: I need the hat properly reshaped. I need an assurance that a senior technician will use the steamer to fix this mess, and I certainly shouldn’t have to pay again for service that was botched the first time.

CS Rep: I completely understand. We will arrange a complimentary, priority appointment for you immediately. We will ensure one of our master shapers corrects the brim using the proper steaming technique at no charge to you. When is the best time for you to come in?

The reason I left this review on the website is to hopefully prevent others from falling into the same trap of inconsistent quality control.