I felt compelled to share my absolutely terrible shopping experience as a serious warning to others. What I received was nothing like what was advertised online—the material was unbelievably poor quality, completely cheap, and didn’t match the pictures shown on Instagram at all. It was such a profound disappointment, especially since this was supposed to be for my birthday. My definitive conclusion about this whole ordeal is that it was simply awful: “Horrible customer service. very rude. didn’t even give me a refund. stood behind the desk and didn’t greet me. very terrible experience. and cheap clothes and the material don’t match the pictures on Instagram. this boutique is a complete catfish. I DO NOT RECOMMEND. my birthday is completely ruined. plus it’s In a very ghetto and unsafe area.” After the store staff treated me so dismissively and refused to even discuss a return, I knew I had to escalate the issue immediately by contacting customer service to demand the refund I was owed.

Customer: I need assistance regarding a return. I was just at your location and the staff refused to process a refund for my order, stating they weren’t going to give me one, and the representative was incredibly rude.

CS Rep: I am deeply sorry to hear about this unacceptable experience. Here’s more regarding GraceQueens Performance look into the site. I understand you are frustrated about the refund and the service you received. Can you please provide your order number and confirm the items that you returned?

Customer: The order number is 445B. The clothes are cheap and the quality is a total catfish compared to the website. I want my money back. Your representative didn’t even greet me, they just stood behind the desk being completely dismissive.

CS Rep: I sincerely apologize for the rude service and the disappointment regarding the material quality. That is absolutely not how we train our team to interact with customers. I see the refund was incorrectly denied. I am initiating a full refund right now, and I will ensure that the issues regarding both the quality misrepresentation and the staff member’s conduct are immediately addressed internally.

Customer: Thank you, but that doesn’t fix my ruined birthday.

CS Rep: I realize an apology doesn’t solve everything, but please accept a $25 credit on your account as an additional gesture of apology for the inconvenience and poor service you endured. Your refund should be fully processed within 5 business days.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.