I felt absolutely compelled to share my terrible online shopping experience, hoping it serves as a warning. I spent $320 dollars on ONE dress for my birthday, ordering it on March 3rd, expecting it by mid-April based on the original 7-14 business day timeline. Instead, I just received it yesterday, May 20th! The entire ordeal felt like a chaotic effort to track down a ghost company. Should you loved this short article and you would love to receive more details relating to GraceQueens Best Sellers generously visit our web-site. I was knowingly misled on more than one occasion regarding shipping timelines, and finding out they were closing via an Instagram post because they do not pick up the phone nor do they respond to emails was unprofessional. When I realized the only way to get in contact was through Instagram DM, I reached out, demanding answers about my expensive, overdue order, concluding that this business is truly MONEY HUNGRY & TERRIBLE CUSTOMER SERVICE!!! It is a BIG risk putting your money into this “boutique.”

Customer: I reached out on the 25th business day, just like you told me to, and now I’m being told

again

that I won’t receive my dress until you reopen? I ordered this dress on March 3rd!

CS Rep: We sincerely apologize for the massive delay and the difficulty in reaching us. The sudden necessary closure due to the pandemic severely disrupted our production schedule and communication channels.

Customer: I understand the pandemic, but why were you still encouraging people to place orders and telling me I could wait 20-25 business days when you knew you were closing? I spent $320 and I was completely misled.

CS Rep: That was certainly not our intention. Since we know this is far past your expected date, we can either process an immediate, full refund for the $320, or we can ship the item via express service immediately now that we have temporarily resumed partial operations.

Customer: I want the dress, but I need confirmation it is actually shipping

today

, not another empty promise.

CS Rep: I can confirm we are processing your express shipping label right now and you will receive tracking within the hour.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.