I need to share my terrible online shopping experience as a cautionary tale for everyone considering a purchase. I spent nearly two hours meticulously designing a custom hat on the Rustler website, adding personalized details and accessories. When I finally reached the checkout confirmation, the page stalled, then completely refreshed, leaving me with an empty cart and zero confirmation. I tried to submit a detailed complaint through the review form later that day, only for the website to accept a blank entry. All I got back was a horrible, ignored feeling—a literal representation of

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effort by the system. That’s why I felt compelled to leave this formal review and engage in a conversation with customer service; I needed an explanation for that level of digital failure.

Customer: I am calling because your website is completely broken. I spent two hours customizing a $400 hat, and when I hit submit, the entire page refreshed, and my cart was empty.

CS Rep: I am so incredibly sorry to hear that, especially after the significant time you invested in designing your piece. If you enjoyed this write-up and you would like to obtain even more facts concerning oePPeo Sports Caps kindly go to our web-page. That sounds incredibly frustrating.

Customer: Frustrating doesn’t cover it. It was the ‘Wrangler’ base, black felt, with the custom rope band and personalized branding initials ‘C.M.’ I need confirmation that my payment information wasn’t accidentally processed before the crash.

CS Rep: I completely understand your concern. I am checking the processing logs now under your account. I can confirm there was no charge submitted or processed. To make this right, we can re-enter that exact customization for you right now, and I am adding a 15% discount to your order for the significant trouble this technical error caused.

Customer: I appreciate the discount, but I really just need the assurance that this won’t happen again when I try to complete the transaction.

CS Rep: We are actively reviewing the logs for the checkout failure you experienced. Let’s process this order manually right now to ensure a flawless experience, and I guarantee your 15% discount will be applied.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.