I felt compelled to share my experience as a cautionary tale before anyone else wastes their time based on inaccurate online information. My recent attempt to shop here was utterly frustrating, compounded by management’s shocking lack of courtesy and accountability. The main issue was their complete disregard for their own posted hours and basic customer service etiquette. As I concluded in my initial feeling about the incident:

“If I could put less than a 1 star, I would, they closed half hour before the website stated, the manager and staff were rude and they told me to take it up with the corporation, not the store, failing to take ownership. I think they just lost a loyal customer due to their lack of friendly customer service.”

I am a long-time customer, and this kind of treatment is unacceptable. I immediately sought out customer service to try and understand why the manager felt the need to pass the buck instead of simply apologizing for the misleading information.

Customer: I need to talk about my experience yesterday. Your website said you were open until 8 PM, but the staff locked the doors right at 7:30 PM, and they were incredibly rude about it.

If you liked this write-up and you would certainly such as to obtain more facts pertaining to aback-fridge-b5d.notion.site kindly go to our web page. CS Rep: I am so sorry to hear about this frustrating experience, especially the misleading website time. That is absolutely not how we want our loyal customers to be treated. Can you tell me which location this was?

Customer: It was the downtown location. When I tried to ask the manager why they closed early, he just told me to “take it up with the corporation” and failed to take any ownership. I drove all the way there for nothing!

CS Rep: That lack of accountability is unacceptable. Please allow me to sincerely apologize for both the incorrect hours online and the manager’s unprofessional response. I am logging this incident immediately. What can I do right now to try and make this right for you?

Customer: Honestly, I just want assurance that the website times will be fixed, and that the staff will receive training on basic customer respect and taking ownership of store mistakes.

CS Rep: I hear you perfectly. I will personally escalate the website discrepancy right now, and I guarantee I will pass on your detailed feedback regarding the specific staff behavior to regional management for immediate review and coaching. Thank you for bringing this serious issue to our attention.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.