I am writing this review as a warning to anyone considering booking an appointment. My experience was incredibly frustrating, and I immediately felt compelled to contact customer service because the process felt designed to trick customers into overspending. To sum up my feelings, I concluded: Not a great experience. Only 2 colour hats in the better quality (not straw hats) both in cream/brown. Black starts at $495. After booking online and not knowing this, you feel trapped into buying something. They are not even stamped with the XXX- just “told” 7X. Our rep wasn’t great, “Star” stepped in to help. If you beloved this article and you would like to obtain much more info with regards to oePPeo Shop kindly take a look at the web-page. Our rep had No real direction as to what to pick, whenever we asked for help, we were told, pick what you like- no guidance as to how to decide. Very frustrating. After spending $650, on a hat we were told if we want a box it’s an extra $25? Other ways to spend your money……. The hidden costs and lack of guidance turned what should have been a fun luxury into a highly stressful purchase.

Customer: I am extremely frustrated. I spent $650 on a hat, and the entire experience felt manipulative because we weren’t informed online that the quality hats only come in two colors, unless you want to spend over $495 for black. I felt completely trapped into buying something I didn’t truly want.

CS Rep: I sincerely apologize that you felt pressured and that the selection options and pricing were not transparent prior to your visit. That is certainly not the experience we aim to deliver, especially regarding our premium felt hats.

Customer: And after dropping $650, why was I charged an extra $25 for a box? That final charge felt like complete nickel-and-diming and added to the stress of the purchase.

CS Rep: I completely understand your frustration regarding the box fee, which should have been clarified upfront. As an immediate step, I can certainly process a refund for that $25 charge right away, and I am truly sorry for the confusion and the added cost.

Customer: I appreciate that, but I also need reassurance that your booking process will be updated. Plus, my specific rep gave zero guidance, which made the whole process confusing and stressful.

CS Rep: We will absolutely use this feedback regarding the clarity of our online booking selection and staff training. I will document your feedback about the lack of guidance immediately to ensure proper coaching is reinforced. Thank you for bringing this important matter to our attention.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.