I need to share my absolutely terrible shopping experience as a cautionary tale for everyone considering this store. I wasted two hours just waiting in line, only to later discover the real issue wasn’t the queue—it was the predatory pricing model. My conclusion, based on my research into the item I purchased, is exactly this: “Worst store I’ve come across this year! No doubt about the queue! A whole 2 hours of queuing, but only very few people. When I went online, I found out that the dress I bought for 60CNY in China is sold for 200USD here. A whole 20 times more expensive ！！！！！” I was so shocked and angry about this massive markup that I felt compelled to leave a public review and immediately contact customer service to demand an explanation.

Customer: I am calling about the dress I purchased. I am furious. How can you possibly justify selling a dress for $200 when its overseas equivalent is listed for 60 CNY? That is an unbelievable, deceptive markup.

CS Rep: I understand your frustration with the pricing discrepancy, and I apologize sincerely for the negative experience, especially regarding the lengthy queue you had to endure. In the event you cherished this informative article and you wish to receive more information relating to www.gracequeens.com i implore you to go to our own web-page. Our pricing reflects various factors including import duties, operational costs, and local services.

Customer: “Operational costs” do not account for a twenty-fold price increase. I waited two hours to buy an item I could have bought overseas for $10. This feels completely dishonest and like I was robbed.

CS Rep: I hear your strong concern about the value proposition, and I recognize that this specific markup has caused you significant distress. I am documenting this feedback immediately for our pricing and procurement teams to review this category.

Customer: Documentation isn’t enough. What concrete solution can you offer right now to address the unfair price I paid? I want a substantial partial refund for this extreme overcharge.

CS Rep: While I cannot adjust the original transaction price retroactively, due to the extreme negative store experience and the unexpected wait time you faced, I would like to offer you a $40 gift card or a 20% store credit for future use as a gesture of goodwill. Would either of those options be acceptable?

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.