I wanted to share my truly terrible experience as a warning to others considering visiting this shop. I went in excited, ready to drop serious money customizing a hat, but the staff ruined everything. My conclusion after the visit was immediate and strong:

I’m so disappointed in the staff at this shop, I was excited to build a hat however the staff was so preoccupied with their group and ignored myself and my friends. They didn’t offer any advice or help when I asked a question it was like I was bothering them. Stormy was cute but not helpful at all. We walked out and didn’t spend a penny (I probably would have spent a few hundred dollars) Wont recommend them at all.

When a business loses hundreds of dollars because they couldn’t spare two minutes, I knew I had to contact customer service and leave a public review.

Customer: I reached out because my recent in-store visit was incredibly disappointing. We were completely ignored by the staff who were clearly more interested in socializing with their group than helping customers.

CS Rep: I am truly sorry to hear that your experience was so negative. That is absolutely not the level of service we aim to provide, and I sincerely apologize that our team made you feel ignored.

Customer: Ignored is an understatement. I walked out after being ready to spend a few hundred dollars on a custom hat, but when I tried to ask a question, the associate acted like I was bothering them. We wasted our time entirely.

CS Rep: That is unacceptable, especially given your clear intent to make a significant purchase. I want to make this right. Would you be willing to share your contact information so I can personally arrange for a dedicated staff member to assist you on your next visit? If you adored this article and you also would like to obtain more info regarding you could check here i implore you to visit our site. We would also like to offer you a 20% discount on your custom build.

Customer: Honestly, I’m hesitant to come back after feeling so unwelcome. I simply wanted advice and professionalism, not special treatment, and I didn’t even receive the basics.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.