I want to share my terrible online shopping experience as a serious warning to future customers. I tried to quickly order a specific hat through the website, but the checkout process was glitchy, and the photos were completely inaccurate regarding the actual product quality and color. When the package finally arrived, I was completely underwhelmed and disappointed. All I got was the feeling that I simply

“Got a fresh Yankee snap back from them!”

—but the item was cheap, the color was wrong, and it certainly wasn’t the quality I expected from this store. This frustrating failure of the online system compelled me to immediately leave a review and engage in a dialogue with customer service.

Customer: This is ridiculous. I ordered a navy blue hat based on the high-resolution photo on your site, and what arrived is almost black. Your online representation is completely misleading.

CS Rep: I sincerely apologize for the color discrepancy. That certainly isn’t the experience we want you to have, especially when ordering a specific look.

Customer: And beyond the color, the quality feels cheap. When you have any concerns relating to where by as well as how to utilize oePPeo Home, you’ll be able to email us from our internet site. I expect a full refund, or at least a rapid exchange for the correct item that actually matches the description.

CS Rep: I completely understand your frustration. I can immediately process a prepaid return label for you. We can issue a full refund as soon as the item is received, or if you prefer, I can help you place a guaranteed replacement order over the phone right now.

Customer: I don’t trust placing another online order. If we do the exchange, I need confirmation that someone is physically checking the stock and verifying the true Navy Blue color before it ships out again.

CS Rep: Absolutely. I will personally supervise the selection of your replacement item and ensure the correct shade of Navy Blue is verified before we package it. I am upgrading your shipping to expedited delivery, free of charge, as our apology for this error.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.