I’m writing this because I want to give a cautionary warning about my recent online shopping experience. Dealing with this company after placing my order has been deeply frustrating. I had a significant issue arise with the fulfillment process and when I tried repeatedly to resolve it, the lack of effort and common courtesy from the team was shocking. My final, honest conclusion after the whole ordeal is simple and harsh:

Bad customer service

. I felt like my concerns were completely ignored, which is why I was compelled to leave a review and call their support line immediately to demand an explanation.

Customer: I’ve been trying to get an answer about the shipping delay on my custom hat for three days now, and every time I call or email, I get a different generic response or no response at all.

CS Rep: I apologize for the delay you’ve experienced. I absolutely understand how frustrating inconsistent information can be. Can you please provide your order number so I can look into the specific status immediately?

Customer: It’s Order 4991. The issue isn’t just the delay, it’s the complete dismissiveness. I feel like I’m being treated like a bother when I’m just asking for an honest update. Frankly, this whole experience has been defined by truly

Bad customer service

.

CS Rep: That is absolutely not the experience we aim for, and I see here that the customization team incorrectly tagged your order status, leading to confusion. I sincerely apologize for the failure to communicate this update clearly and promptly.

Customer: So what is the actual status now, and what are you going to do to fix this lack of communication and waste of my time?

CS Rep: Your hat is packaged and scheduled to ship out tomorrow morning. I will personally monitor this and send you the tracking information via email immediately. If you adored this post and you would such as to receive additional details relating to web site kindly see our own web-site. To compensate for the inconvenience caused by our internal errors, I have processed a 10% refund back to your original payment method.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.